"What do I owe?"
Financial administration is more than just sending a bill. Ivy walks students through the billing process, explains charges and fees, and communicates financing options.
"What are my options?"
You offer more than one way to pay a bill, from payment plans to credit cards, Ivy can help them pay the way that works best for them.
"What is this charge?"
Not only can Ivy show them their bill, she can also do the extra work of explaining individual charges.