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Consistent yet personalized content

By using a chatbot, it is easy to manage the content being sent out. Ivy will answer each question individually, with responses originating from your site. 


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Uplift user sentiment


Ivy automatically responds to questions immediately. This may be unexpected through a channel like email, so it will please users to get answers so quickly.  


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Easy for students to use


Students are used to emailing professors to get questions answered, so accessing Ivy through email would maintain this level of convenience. Plus, replies are immediate! 


Increase information retention

Communicating with users through email allows them to easily find the information later as they can search their inbox. They can also flag certain emails and save them in specific folders.

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Bot vs. human

Just like in the other channels, Ivy can send information on its own or through a staff member. We’re here to make your adjustment to the Ivy system easy!