Consistent yet personalized content
By using a chatbot, it is easy to manage the content being sent out. Ivy will answer each question individually, with responses originating from your site.
Uplift user sentiment
Ivy automatically responds to questions immediately. This may be unexpected through a channel like email, so it will please users to get answers so quickly.
Easy for students to use
Students are used to emailing professors to get questions answered, so accessing Ivy through email would maintain this level of convenience. Plus, replies are immediate!
Increase information retention
Communicating with users through email allows them to easily find the information later as they can search their inbox. They can also flag certain emails and save them in specific folders.
Bot vs. human
Just like in the other channels, Ivy can send information on its own or through a staff member. We’re here to make your adjustment to the Ivy system easy!