Ivy expands your availability to 24/7, so online users can ask their questions as they come up. The bot works when you don’t, increasing the number of completed tickets for your school. Students can move forward with confidence at any hour.
Triage Student Requests
The bot becomes a first response for Help Desks, where the bot automates interactions and resolves technical issues rapidly. In the event that the bot is unable to solve a student’s problem, all information will be saved to your current ticketing system.
Utilize Current Ticketing Process
No interaction is lost, and all students will be helped, either by the bot or by a human staff member. Ivy simply populates the information to your ticketing system, and your current process continues, for example, sending optional post-service surveys.