Ivy Adds Live Chat To Your Website
Ivy gives your students and online users the opportunity to get their questions answered immediately through a "live" chat conversation on your homepage. This makes their search experience quick and painless.
Live Human and Bot Modes
Ivy can run 24/7 -or- augment your existing live chat agents, taking over only when humans are unavailable, such as peak times or after hours. In either mode, you become increasingly available to your users and eliminate wait times.
Collect Information from Your Visitors
Ivy tracks the frequency of questions and topics asked by users, revealing real student pain points. You can prompt students to fill out forms (e.g. contact information) and Ivy will collect the responses and automatically save them to your system.
Instantly increase utilization of your resources.
You already pay for a host of resources for your students, faculty and staff. Ivy will direct your stakeholders to your existing resources so you can make the most of them.
Ivy finds and highlights your content
Students are taken directly to relevant content, which is automatically highlighted for them. Not only does this make it easier to see key points, but it makes the information accessible to those using screen readers.